Privacy Policy — How Milwin Protects Your Data

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit the Milwin website at milwin.onl, create a registered account, or use any part of the Milwin platform — including the sports betting section, live casino, slots, fish games and the game lobby.

By registering an account or continuing to use the platform after this policy has been published, you acknowledge that you have read and understood how Milwin handles your personal information. This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.

This policy covers personal data collected through the Milwin website and platform only. It does not cover the privacy practices of third-party payment providers such as JazzCash or Easypaisa — those are governed by the respective privacy policies of those providers.

2 What Information We Collect

Milwin collects personal information in the following categories:

Registration information: When you create a Milwin account, we collect your name, email address, date of birth, mobile number and the details you provide for identity verification purposes (such as a copy of your CNIC or passport where required). This information is used to create your account, verify your age and identity, and communicate with you about your account.

Payment information: When you make a deposit or withdrawal in PKR, we collect transaction reference numbers, amounts and the payment method type (JazzCash, Easypaisa, Raast or bank transfer). Your full mobile wallet credentials or bank account details are handled directly by your payment provider and are not stored on the Milwin platform.

Usage and activity data: We collect information about how you use the platform — including which games you play, bets you place, pages you visit, session durations and device type. This data is used to improve the platform, personalise your experience and detect any unusual account activity.

Technical data: This includes your IP address, browser type, operating system, device identifiers and cookie data. This information helps us ensure the platform works correctly across different devices and connections, and assists with security monitoring.

Communication records: If you contact our support team by email, we retain a record of that correspondence to help resolve your query and maintain a history of support interactions on your account.

3 How We Use Your Information

The personal data Milwin collects is used exclusively for the following purposes:

• Account management: Creating, maintaining and securing your Milwin account, processing your PKR deposits and withdrawals, and providing access to the platform features you use.
• Identity and age verification: Confirming that you meet the 18+ age requirement and that your account details are accurate, as required before withdrawals are processed.
• Platform improvement: Analysing usage patterns to identify technical issues, improve game performance, optimise the betting interface and make the overall experience more relevant to Pakistan players.
• Security and fraud prevention: Monitoring for unusual account activity, detecting duplicate accounts, identifying potential bonus abuse and protecting the integrity of the platform for all users.
• Customer support: Responding to your queries, resolving account issues and maintaining a record of your support history so you do not need to repeat information when you contact us again.
• Communications: Sending you important account notifications such as deposit confirmations, withdrawal updates, and changes to platform policies. We do not send unsolicited marketing emails without your consent.
• Responsible gaming: Monitoring play patterns to identify any indicators of problematic gaming behaviour and, where appropriate, prompting the use of the responsible gaming tools available in your account settings.

Milwin does not use your personal data to build profiles for sale to advertisers, data brokers or any other third parties outside the scope described in this policy.

4 Legal Basis for Processing

Milwin processes your personal data on the following grounds:

• Contractual necessity: Processing your registration details, identity verification and PKR transactions is required to fulfil the agreement between you and Milwin when you create an account.
• Legitimate interests: Security monitoring, fraud detection, platform improvement and responsible gaming monitoring are carried out on the basis of Milwin's legitimate interest in operating a safe, fair and functional platform.
• Consent: Where you have provided consent — for example, to receive promotional communications — that consent can be withdrawn at any time by contacting support or adjusting your account notification settings.
• Legal obligation: Milwin may be required to retain certain records or disclose certain information to comply with applicable legal requirements.

5 Data Sharing and Third Parties

Milwin does not sell your personal data. Data sharing is limited to the following categories of third parties, and only to the extent necessary:

All third-party service providers that handle personal data on behalf of Milwin are required to process that data securely and only for the specific purpose for which it was shared. They are not permitted to use your data for their own independent purposes.

6 Cookies and Tracking Technologies

Milwin uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. The types of cookies in use on the platform are:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session and ensure your preferences are remembered. These cannot be disabled without affecting platform functionality.
• Analytics cookies: These help us understand which parts of the platform are most used, how players navigate between sections and where technical issues occur. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent access attempts, protect against automated bots and maintain the integrity of your account session.

Milwin does not use third-party advertising cookies or allow advertisers to place tracking technologies on the platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain platform features.

7 Data Retention

Milwin retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for up to five years after account closure, to enable dispute resolution and meet any applicable record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for up to seven years in line with standard financial record-keeping practices.
• Support communications: Email and support chat records are retained for up to three years from the date of last contact on a given issue.
• Usage and analytics data: Anonymised or aggregated usage data may be retained indefinitely for platform improvement purposes. Data linked to your personal identity is deleted when no longer required.

When your data is no longer needed and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Your Privacy Rights

As a registered Milwin player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details.

We aim to respond to all privacy rights requests within 30 days. In some cases — particularly where a request is complex or where we need to verify your identity before acting — this period may be extended, but we will inform you if that is the case.

9 Data Security

Milwin applies appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. The measures in place include:

• Encrypted connections (HTTPS/TLS) across all parts of the platform to protect data in transit.
• Access controls that limit which staff members can access personal data, based on their role and the minimum data needed to do their job.
• Regular security monitoring to detect and respond to any unusual access patterns or potential threats.
• Secure handling of PKR payment flows through established provider APIs, so that full payment credentials are never transmitted to or stored by Milwin directly.

While Milwin takes data security seriously, no online platform can guarantee complete security in all circumstances. If you suspect that your account has been compromised, contact support immediately at [email protected] so we can act quickly to protect your account.

10 Children and Under-18 Players

The Milwin platform is strictly for adults aged 18 years and above. Milwin does not knowingly collect personal data from any person under the age of 18. If it comes to our attention that an account has been registered by someone under 18, that account will be closed immediately and any personal data collected in connection with it will be deleted, subject to any legal obligations that may require temporary retention.

If you believe a minor may have registered on the platform using false information, please contact support immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

Milwin may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable standards, or improvements to how we communicate our privacy practices. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how your personal data is used, we will make reasonable efforts to notify registered players via the platform or by email. Your continued use of the Milwin platform after a revised policy is published constitutes your acceptance of the updated terms.

We recommend reviewing this page periodically so you are always aware of how your data is being handled.

12 Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how Milwin has handled your personal information, please get in touch with our support team:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related queries within 5 business days and to complete any data rights requests within 30 days.

When contacting us about a privacy matter, please include your registered email address and a brief description of your query so we can direct it to the right team member and respond as efficiently as possible.

For general platform queries, visit our FAQ page where many common questions are already answered. For account, payment or game-related support, the same support address is monitored around the clock.